NZ Ceiling & Drywall Supplies is a leading supplier to the building and construction industry. The Kiwi-owned business has eight branches around NZ, with two more opening this year. To help facilitate this scale and growth, NZ Ceiling & Drywall Supplies undertook a series of upgrades to their IT system – and they chose Rocket IT as their IT partner for the journey.
“We were in the process of upgrading to Office 365 and the new Microsoft Navision System and needed an IT supplier to support us along the way. Our project lead at Acumen Consulting recommended Rocket IT,” says NZ Ceiling & Drywall Supplies national sales and operations manager, Dwayne Cox.
In the initial meeting with Rocket IT’s MD Simon Gibson and project manager Nick McClintock, Dwayne was immediately blown away by the experience and expertise they bought to the table within the IT industry.
“Beyond that, it felt like Simon really cared about our business and was interested in our operations and goals and that was key to us. He also understood our requirements and needs in moving forward,” says Dwayne.
Eleven months later, the partnership is going from strength to strength. With Rocket IT’s guidance, NZ Ceiling & Drywall Supplies has moved completely to Office 365, computers have been integrated, and hardware (32 terminals) have been updated. Rocket IT also took on the task of consolidating all the company phones, changing providers to align them all.
“The fact that this project is completed and that it was seamless is amazing. Rocket IT just got some key information and ran with it, which is brilliant because we’re so busy with our day-to-day working in the construction industry,” says Dwayne.
NZ Ceiling & Drywall Supplies has now chosen to migrate all their IT services to Rocket IT.
“I’ve been really impressed with them because things get done. No issue is too big and when there is a problem, they try to solve it before they involve us. They just get on and do it,” Dwayne says.
“Another thing that sets them apart from others is that the MD is always reachable, always happy to take our call and, if something did go awry, we know he’d get on and fix it. That’s the sort of relationship we try to form with our clients so it’s something we really appreciate from our suppliers. Their customer service has played a big role in how happy we are to work with them. To anyone thinking about working with Rocket IT, I’d say go for it – you won’t be disappointed.”
