Our results and statistics.
We send out surveys after every ticket logged. We talk to our clients regularly on a one-to-one basis. We are proud of our statistics, but at the end of the day it is about how we make you feel with every interaction. The numbers and comments speak for themselves. Why would you not want to be part of the Rocket IT experience?
Our survey results.
Our Net Promoter Score. Apparently, this means our customers think we are excellent. NZ businesses should aim for 30.
Rating out of 5 for response time to a phone call or email. A survey is sent after every incident/request closure.
Rating out of 5 for speed of resolution after an incident is emailed or phoned to the helpdesk.
Rating out of 5 for communication level throughout the incident or request.