Follow the sun support from New Zealand for UK MSPs.
Boost your IT company with our 24/7 Follow-the-Sun support model. Offer clients seamless, around-the-clock assistance and stand out in the market. Elevate your service offerings and ensure client satisfaction day and night. We can deliver level 1, 2 and 3 support outside of your technicians support hours for a fraction of the price it would cost to deliver the service yourself.
A 24 hour world
We have been providing managed services in New
Zealand for over 20 years. For the last 4 years we have
also been providing follow the sun support.
Our friendly and knowledgeable technicians can
provide the level of service you provide your
customers during the day.
Many businesses run 24 hours. Security threats and
incidents don’t stop at 5pm.
Maybe your customers want remote support in the
evening, maybe they want 24 hour system monitoring
or you need us to react to your alerts. We can supply
ad-hoc support or dedicated hours.
Expand effortlessly
Expand Your Service Hours Effortlessly: Our model extends your ability to provide 24/7 support, without the need to increase your staff or operating costs significantly. Offer your clients the peace of mind that comes from knowing they have constant support, no matter where or when.
Leverage Global Expertise: Tap into an extensive network of IT professionals, ensuring that client issues are resolved by the right expertise at the right time. This global collaboration elevates the quality and speed of your service.
Stay Competitive: In today’s market, the ability to offer 24/7 support is a significant differentiator. Position your business as a leader in customer service and reliability.
Satisfied customers
Your customers wont feel frustrated talking to our techs. No explaining the issue multiple times.
We have a high Net Promoter Score, testimonials and great customer feedback to show that we do what we say we do.
You now have the ability to run operations 24/7 with confidence.
The services
Security alert action
Physical and cloud resolutions
Around the clock desktop support
Level 1,2 and 3 support
Patching
Out of hours installations
Project tasks
All the usual MSP services you provide
What next?
This is more than just an expansion of service hours; it’s a strategic move to align with the global nature of business today. Let’s collaborate to set a new standard in IT support, delivering unmatched value to your clients and driving your business forward.
We have been delivering this service for the last 4 years and we know how to support business across the world.
To explore this partnership opportunity and how it can be customized to fit your business model, please contact us. Let’s redefine what’s possible in IT support, together.
It is a proven working model.